Privacy Policy

1. Information We Collect

We collect two types of information:

a) Information You Provide Directly

• Name, email address, phone number, and shipping details when you place an order or fill out a form
• Payment details (processed securely through third-party providers — we do not store full credit card numbers)
• Messages or inquiries you send us through email, live chat, or Discord

b) Information Collected Automatically

• IP address and general location
• Device type, browser, and operating system
• Pages viewed and time spent on our site
• Referral source (e.g., Google search, social media)

This data is gathered using cookies and analytics tools to help us improve the site and understand user behavior.

2. How We Use Your Information

• Process and ship orders
• Send order updates or important service communications, including via SMS
• Provide support and respond to inquiries
• Improve our website and product offerings
• With your permission, send marketing emails or product announcements (you can unsubscribe anytime)

We do not sell or rent your personal information. Ever.

3. SMS Communications

By providing your phone number on our website, at checkout, or through any form, you consent to receive text messages (SMS) from Ultra Amusements. These may include:

• Order updates and delivery notifications
• Customer service messages
• Limited-time promotions or special offers

Message frequency varies. Message and data rates may apply.

• You can opt out of receiving SMS messages at any time by replying STOP.
• Reply HELP for assistance.
• We do not share or sell your phone number to third parties for marketing purposes.

4. How We Share Your Information

We may share information with trusted third parties that help us run our business, including:

• Payment processors (e.g., Stripe, PayPal)
• Shipping providers
• Email and SMS platforms (e.g., Klaviyo, Twilio)
• Analytics services (e.g., Google Analytics)

These partners are required to keep your data secure and only use it for legitimate business purposes on our behalf.

5. Your Rights

Depending on where you live (e.g., California, the EU), you may have the right to:

• Access or request a copy of your personal data
• Correct or delete your information
• Opt out of marketing emails or SMS messages
• Request that we limit how we use or share your data

To make a request, email us at hello@ultraamusements.com. We’ll respond within 30 days.

6. Cookies

We use cookies to:

• Remember items in your cart
• Analyze site performance
• Customize your experience

You can disable cookies through your browser settings, though some features of our site may not work properly without them.

7. Data Security

We take security seriously. Your information is encrypted in transit, and we follow best practices to protect it behind the scenes. While no system is 100% secure, we work continuously to reduce risk.

8. Children’s Privacy

Our site is not intended for children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal data, contact us immediately and we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Effective Date” at the top of the page. Continued use of the site means you accept the updated terms.

10. Contact Us

Questions about privacy? Reach out anytime:

Email: hello@ultraamusements.com